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Last Updated: 11/22/2025

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We Were Here (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal information is handled with care, transparency, and respect. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, book a retreat or experience, engage with our services, or communicate with us.

By using our website or services, you agree to the practices described in this Privacy Policy.

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1. Information We Collect

We collect information to provide you with exceptional service, curate personalized experiences, and ensure your safety and comfort during your travels.

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1.1 Personal Information You Provide

This may include:

• Contact information: name, email, phone number, address

• Booking details: retreat or trip selection, travel preferences, accommodation needs

• Payment information: billing address, partial payment details (processed securely by third-party providers; we do not store full credit card numbers)

• Health & wellness information: only if voluntarily provided, such as allergies, dietary restrictions, or relevant medical considerations for safe travel

• Child information: only when shared voluntarily for family-inclusive programs

• Communication: emails, messages, feedback, or requests

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1.2 Information Collected Automatically

When you use our website:

• Device information (browser type, IP address, operating system)

• Usage data (pages visited, referring links, time spent)

• Cookies and similar technologies

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1.3 Information from Third Parties

We may receive information from:

• Payment processors

• Travel partners

• Social media platforms (if you interact with us there)

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2. How We Use Your Information

We use your information to create seamless, meaningful, and safe travel experiences.

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2.1 To Deliver Our Services

• Process bookings, payments, and reservations

• Personalize itineraries and experiences

• Provide customer support

• Communicate updates, confirmations, and trip-related information

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2.2 To Ensure Safety & Wellness

• Assess dietary, health, or accessibility needs

• Coordinate on-site medical professionals for retreat safety

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2.3 To Improve Our Services

• Analyze website performance

• Enhance customer experience

• Develop new retreats, programs, and brand offerings

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2.4 For Marketing (With Your Consent)

• Send newsletters, offers, or updates

• Share storytelling content, travel inspiration, and community highlights

You may opt out of marketing communications at any time.

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3. How We Share Your Information

We do not sell your personal data.

We may share information with:

• Trusted travel partners and vendors (hotels, transportation providers, wellness facilitators)

• Payment processors

• Medical professionals on-site during retreats

• Service providers who assist with website hosting, analytics, or communications

All partners are required to safeguard your data and use it only for the purpose of delivering their services.

We may disclose information if required by law, to protect our rights, or to ensure guest safety.

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4. Cookies & Tracking Technologies

We use cookies to:

• Enhance site functionality

• Understand user behavior

• Improve marketing relevance

You can control cookie settings in your browser at any time.

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5. Data Security

We implement technical and administrative safeguards to protect your data, including:

• Secure payment gateways

• Encrypted data transmission

• Access controls

• Regular monitoring for vulnerabilities

While no system is 100% secure, we prioritize rigorous protections to keep your information safe.

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6. Data Retention

We retain your information only as long as necessary for:

• Providing services

• Legal or regulatory requirements

• Resolving disputes

When information is no longer needed, we securely delete or anonymize it.

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7. Your Rights

Depending on your location, you may have the right to:

• Access your personal information

• Update or correct your data

• Request deletion

• Object to marketing communications

• Withdraw consent when applicable

To submit a request, contact us at: we@wewerehere.com

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8. Children’s Privacy

We do not knowingly collect personal information from children under 13 without parental consent.

Any child-related information for curated family programming must be provided directly by a parent or legal guardian.

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9. International Transfers

As a global travel company, we may transfer information outside your country of residence. We take steps to ensure that data is protected according to this Privacy Policy and applicable laws.

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10. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted with a revised “Last Updated” date. Continued use of our website or services means you accept these changes.

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11. Contact Us

For questions, concerns, or privacy requests, please contact:

We Were Here
Email: we@wewerehere.com
Website: wewerehere.com